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Amazon Disputes Hacker Claims of Ranking Manipulation: The Impact on Customer Trust and Loyalty



In April 2009, it was publicized that some lesbian, gay, bisexual, transgender, feminist, and politically liberal books were being excluded from Amazon's sales rankings.[326] Various books and media were flagged as "Adult content", including children's books, self-help books, non-fiction, and non-explicit fiction. As a result, works by established authors E. M. Forster, Gore Vidal, Jeanette Winterson and D. H. Lawrence were unranked.[327] The change first received publicity on the blog of author Mark R. Probst, who reproduced an e-mail from Amazon describing a policy of de-ranking "adult" material.[326][327] However, Amazon later said that there was no policy of de-ranking lesbian, gay, bisexual, and transgender material and blamed the change first on a "glitch"[328] and then on "an embarrassing and ham-fisted cataloging error" that had affected 57,310 books[329] (a hacker also claimed to have been the cause of said metadata loss[330]).




Amazon Disputes Hacker Claims of Ranking Manipulation

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